Klarna Said Its AI Did the Work of 700 People. Then It Started Hiring Humans Again
The most-cited AI deployment in enterprise history has a second chapter almost nobody reads carefully — and it isn’t the story you think it is. On 27 February 2024, Klarna published a press release that would end up in more consulting decks than possibly any other document of the AI era. The Swedish buy-now-pay-later company … Read more