Wipro Careers: Wipro is hiring for a System Engineer position at the Noida location. The interested candidates can apply below.
Wipro System Engineer
- Company name: Wipro
- Website: www.Wipro.com
- Job Position: System Engineer
- Location: Hyderabad
- Job Type: Full time
- Experience: Freshers
- Qualification: Any Graduate
- Batch: 2016/ 2017/ 2018/ 2019/ 2020/ 2021/ 2022
- Salary: Min 3.4 LPA (Expected)
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App, etc. over Remote Support
- Answer incoming calls and respond to customer emails in a timely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources and offering solutions to customers.
- Research, identify and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains that can best support the user,
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolutions given.
- Complete call logs and reports.
How to Apply?
- First, read all the requirements and details of this job on this page.
- Now, scroll down and click on the apply button.
- You will be redirected to Wipro’s website.
- Click on the Apply Now button and sign in.
- Now, fill out the form and apply.
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